This Policy explains how your personal information is collected, used, and disclosed by Artisan Health, LLC and its subsidiaries and affiliated companies, including the medical practices and other healthcare entities with which Artisan Health contracts in order to provide products and services to you (“Artisan Health” or “We”). This privacy policy (“Policy”) applies to the websites of Artisan Health, including www.artisan.health, and Artisan Health’s applications and other online services (collectively, “Services”). This Policy does not apply to websites, applications or services that display or link to different privacy statements.
By using Artisan Health, you agree to this Privacy Policy. INFORMATION COLLECTED
We collect information about you in various ways when you use our Services. We collect personal information you provide to us. For example, we may collect your name, picture, email address, postal address, phone number, fax number, personal habits, demographics, and other information you provide us on our Services. We may also collect credit card numbers and other payment information if you purchase products or our services from us or from an affiliated health care provider or pharmacy through our Services. We may also obtain information from other sources and combine that with information we collect on our Services.
If you become a patient of a healthcare provider affiliated with Artisan Health, we may collect health information about you relating to your treatment such as your medical history and allergies to medications to provide you with continuous services through other affiliated health care providers.
When you visit our Website, some information is automatically collected. For example, when you visit our Website your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We may also collect information about your usage and activity and information about your device, such as your device and operating system type, wireless carrier, and device IDs, on our mobile applications.
Cookies. We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Services and your experience. We use cookies to track traffic data, understand how visitors got to our site, see which areas and features are popular, and to count visits to our Services. We may also use Cookies to improve our marketing techniques.
Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used on our Website or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
We use personal information collected through our Services for purposes described in this Policy or disclosed to you on our Services or in connection with our services. For example, we may use your information to:
Artisan Health may store and process personal information in the United States and other countries. We use the personal information you provide us to operate the Service and to improve your experience.
Our Services allow you to connect and share your actions, content, and information on third party websites and services. Please be mindful of your own privacy needs as you choose who to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public. We do not share your personal information with third parties other than as follows:
(iii) in an emergency to protect the personal safety of Artisan Health, its customers, or any person;
We may share aggregated or de-identified information that does not identify any individual about our users. We may disclose information to third parties who help provide the service to you (your physician, our server host, etc.) but we do not sell your information.
Artisan Health takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction.
You may opt out of receiving promotional emails from Artisan Health by following the instructions in those emails. If you opt out, we will cease to send you any communications. To opt out, either click the “unsubscribe” button at the bottom of the email or reply to the email with the word “unsubscribe” in the body of the reply email. You may also send requests about your contact preferences, changes to your information including requests to opt-out of sharing your personal information with third parties by emailing support@artisan.health .
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.
Artisan Health strives to provide access to quality healthcare at affordable, transparent costs. Artisan Health’s online platform utilizes technology (e.g. picture sharing, telemedicine, etc.) adapted for the specific needs of healthcare. Artisan Health allows users of the Services (the “Users”) to share personal health information online. Artisan Health may also contract with or allow for use of the Services by certain health care providers or networks of health care providers (collectively, “providers”) to facilitate your use of the Services or to make Artisan Health’s Services available to Users who are patients of such providers. For the purposes of this Authorization, the terms “we” or “us” refers to Artisan Health and to any of your provider(s) with which Artisan Health contracts for the provision of the Services.
As used in this Authorization, the term “health information” means all information, in any format including without limitation text, photos, and video, relating to your past, present, or future physical or mental health or condition; the provision of health care to you; or the past, present, or future payment for the provision of health care to you. It specifically includes such information after you have submitted your consult including consent and/or payment. It includes such information regardless of whether it is or has been posted on the Services, was submitted by you or by other Users of the Services, was made available to us by your providers, or was posted on the Services by us, and regardless of whether it is subsequently removed from the Services.
Examples of “health information” may include, but are not limited to:
You hereby authorize us, and any third party vendors acting on our behalf, to use or disclose all, or any part of, your health information to the persons or entities identified below for the stated purposes:
In order to facilitate your use of the Services and to permit you to continue using the Artisan Health platform independent of Artisan Health’s relationship with your providers, you authorize your providers to disclose to Artisan Health all health information that the providers may have collected, generated, or received in connection with the Services or that Artisan Health may have collected on your behalf for purposes of providing the Services. You authorize Artisan Health to use and disclose such health information consistent with Artisan Health’s Terms of Service and Privacy Policy and this Authorization, as necessary in order to provide the Services for your use. You hereby acknowledge that health information disclosed pursuant to this Authorization may be subject to re-disclosure by the recipient and no longer protected by the privacy laws.
In some cases, communications between you and Artisan Health will include health information in unencrypted forms (most notably email and text). You are authorizing Artisan Health to communicate with you using unencrypted mediums (like email and text) for some PHI including, but not limited to your Artisan Health treatment plan, the name of your Provider, and the condition you’re seeking treatment for.
With this authorization, you understand the following risks of communicating using unencrypted mediums:
This Authorization will expire as of the earliest of the following: (i) your valid revocation of this Authorization in accordance with the procedures set forth below; (ii) deactivation of your User account; or (iii) the maximum period permitted by applicable law.
We are required by law to make sure that PHI that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your PHI, and follow the terms of this Notice currently in effect.
Right To Inspect and To Receive Copies. You have the right to view and receive copies of the PHI used to make decisions about your care, provided you submit your request in writing to support@artisan.health .
Right To Amend. If you think the PHI that Artisan Health has about you is wrong or incomplete and you cannot edit it in your user account, you have the right to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing, state a reason that supports your request, and submit it to customer service at support@artisan.health .
Artisan Health may also deny your request if you ask Artisan Health to amend information that:
Right To an Accounting of Disclosures. You have the right to get a list of the disclosures Artisan Health has made of your PHI. This list will not include all disclosures that Artisan Health made. For example, this list will not include disclosures that Artisan Health made for treatment, payment or health care operations. It will not include disclosures made before January 1, 2022, or disclosures you specifically approved. To ask for this list, send a message to support@artisan.health .
Right To Request Restrictions. You have the right to ask for a restriction or limitation on the PHI Artisan Health uses or disclosures for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI that Artisan Health discloses with someone who is involved in your care or in the payment for your care.
Such a person may be a family member or friend. Artisan Health is not required to comply with your request. If Artisan Health does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, please send an email to support@artisan.health . You must tell us:
Right To Request Confidential Communications. You have the right to request confidential communications of your PHI or medical matters. You may request that Artisan Health communicate with you through alternate means or at an alternate location. You must make your request in writing on a form that will be provided to you upon request. Artisan Health will fulfill all reasonable requests.
Right To a Paper Copy of This Notice. You may ask Artisan Health to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.
If you think your privacy rights have been violated, you may file a complaint with our Privacy Officer in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services.
You may file a complaint with the pharmacy or laboratory. Contact the pharmacy or laboratory directly with such a complaint. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at support@artisan.health .
You may refuse to execute this Authorization. However, if you refuse to agree to this Authorization, you will not have access to the Artisan Health platform.
You may revoke this Authorization at any time. Your revocation must be in writing, signed by you and delivered to the following address: Artisan Health 8354 Carriage Hills Drive, Brentwood, TN 37027. Your revocation will be effective upon receipt, but will not be effective to the extent that we or others have previously acted in reliance upon this Authorization. In the event you revoke this Authorization, you will no longer have access to your Artisan Health account.
Artisan Health may change this Policy from time to time. If we make any changes to this Policy, we will change the updated date above.
If you have any questions about this Policy, please contact us at support@artisan.health or write to us:
Artisan Health
8354 Carriage Hills Drive Brentwood, TN 37027
Rev. 2022-04-18
